- Handles Disputes:
- Hearing concerns, complaints, and grievances
- Helps identify and evaluate options for resolution with all parties, investigating when appropriate
- Serves as neutral facilitator or conciliator in problem-solving and conflict resolution
Provides Information
- Maintains resource files on campus policies, procedures, services
- Provides referrals to other resources
- Serves as Consultant
- Conducting forums and workshops
- Offering recommendations regarding changes in policies, procedures, and resolution structures
WHAT
DOES AN OMBUDS NOT DO?
- Advocate for specific outcomes
- Breach confidentiality
- Determine "guilt" or "innocence"
- Make binding or administrative decisions
- Participate in formal grievance procedures
- Make university policy
- Maintain official records
- Give legal advice