WHAT DOES AN OMBUDS DO?

Handles Disputes:
  • Hearing concerns, complaints, and grievances 
  • Helps identify and evaluate options for resolution with all parties, investigating when appropriate
  • Serves as neutral facilitator or conciliator in problem-solving and conflict resolution

Provides Information
  • Maintains resource files on campus policies, procedures, services 
  • Provides referrals to other resources

Serves as Consultant 
  • Conducting forums and workshops   
  • Offering recommendations regarding changes in policies, procedures, and resolution structures


WHAT DOES AN OMBUDS NOT DO?

  • Advocate for specific outcomes
  • Breach confidentiality
  • Determine "guilt" or "innocence"
  • Make binding or administrative decisions
  • Participate in formal grievance procedures
  • Make university policy
  • Maintain official records
  • Give legal advice

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, retaliation, gender identity, gender expression and genetic information in the University’s programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies and is the University’s Title IX Coordinator: the Executive Director of the Office of Institutional Opportunity and Access, IOA@ku.edu, 1246 W. Campus Road, Room 153A, Lawrence, KS, 66045, (785)864-6414, 711 TTY.